Failure to pay your bill will result in a disconnect notice being mailed to address on account. If payment is not received in our office by the DISCONNECT DATE, your service is subject to disconnection. If service is disconnected, the delinquent bill plus the reconnect/disconnect charge must be paid before service is restored. If payment was mailed or if you have questions concerning the bill, please contact our office prior to the disconnect date.
You have a right prior to the disconnection date to address any inquiry or complaint you may have regarding this bill to the Administrative Services and Finance Manager and you further have the right to request a conference regarding any dispute over the proposed disconnection. Service will not be disconnected pending such conference.
If prior to disconnection, you present a certificate from a duly-licensed physician, physician’s assistant, or advanced practice registered nurse certifying that you or a household resident has an existing illness or handicap which would cause either of you to suffer an immediate and serious health hazard if utility service is disconnected, the District will defer disconnection for a period of sixty days from receipt of such certificate.
You have the further right to contact the above named individuals and make arrangements to pay this delinquent account. Public Assistance recipients should contact your case worker to determine if you qualify for assistance in payment of your utility bill. If you qualify for assistance, McCook Public Power District shall mail a copy of your delinquent notice to their office upon your request.
Our office hours are 7:00 A.M. to 4:30 P.M. Monday through Thursday and 7:00 A.M. to 3:30 P.M. Friday.